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IT Support Analyst with German

IT Support Analyst with German: Poznań / Wakat: Umowa o pracę

Do you want start your new journey with IT? Are you passionate about technology? Do you want
to grow and become the part of the fantastic team? We’re looking for individuals speaking
German to provide the best level of IT support to our clients.

As an IT Support Analyst you will be first point of contact responsible for guiding and supporting
end users in case they experience issues with their IT environment.

Key responsibilities:

  • Dealing with phone/email/chat requests from our Customers and help them with
  • technology related issues and queries related
  • Performing 1st line support, including first diagnosis and resolution wherever possible
  • Receiving, logging, classifying and prioritizing incidents and calls

Desired skills:

  • Advanced German language (min B2)
  • Good communication skills
  • Customer service / IT experience will be an asset, but it’s not required
  • Willingness to learn new technologies and have a motivation to grow in the IT industry

Our offer:

  • Competitive salary and annual bonus
  • Private medical healthcare and cafeteria
  • Additional day off for birthday
  • Min 4 weeks onboarding program to understand client specifics and technologies
  • Opportunity for development to technical or managerial careers
  • Brand new and modern office and remote work opportunity during pandemic

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